Refund Policy

Refunds on Partner4Me are credited to your Partner4Me wallet balance, not reversed to your card.

Read this before you cancel. You can spend that credit on your next booking at checkout, but there is no route that returns it to a bank account or a card. What to do if you are holding credit is under Spending and withdrawals, below.

The windows

Everything is measured from the booking's scheduled start time.

• 24 hours or more before the start - you get back 100% of what you paid.
• Between 12 and 24 hours before the start - you get back 50%.
• Less than 12 hours before the start - nothing is refunded.
• The Partner cancels, at any notice - you get back 100%.
• You do not turn up - nothing is refunded.

The percentage is decided the moment you press cancel, using the policy in force at that moment, and the exact rules that were applied are stored with your booking. You can see the amount before you confirm, on the cancellation preview screen.

Worked example

You book four hours at 500 rupees an hour and pay 2,360 rupees including fee and tax.

1. Cancelling three days ahead returns 2,360 rupees to your wallet.
2. Cancelling eighteen hours ahead returns 1,180 rupees.
3. Cancelling six hours ahead returns nothing.
4. If the Partner cancels six hours ahead, you get 2,360 rupees back. A Partner cancellation is never your cost.

When something went wrong

If a Partner did not arrive, arrived unusably late, or the booking ended early because of their conduct, do not rely on the clock - raise it from the booking within 48 hours. Operations reviews the booking timeline and the chat, and can issue a full or partial credit outside the windows above. The decision and its reason are recorded.

Timing

Wallet credit appears as soon as the cancellation is processed, usually within minutes. It is an append-only ledger entry, so the credit appears exactly once even if you retried the cancellation.

Spending and withdrawals

• Spending. At checkout you can put your wallet balance towards a booking. If it covers the booking, nothing more is charged. If not, you pay the rest another way. If the checkout ends unpaid, the balance comes back to your wallet. Wallet credit cannot be used for memberships or the joining fee.
• Withdrawing. There is no route that returns wallet credit to a bank account or a card.

If you are holding credit and you need it back, raise a support ticket: operations settle it by hand and out of band. You will see the matching entry on your wallet ledger, marked as a manual adjustment by Partner4Me support, with the amount and your new balance.

Operations can change the windows

The hours and percentages above are the values in force today and are set in our business configuration. If they change, the change is announced in the app, and any booking already made keeps the policy that was stored with it.