Frequently asked questions
Last updated
Booking
Is Partner4Me a dating app?
No. Partner4Me is a professional companionship and activity-services marketplace. Bookings are for a stated activity, for a stated number of hours, at a stated rate. Romantic or intimate arrangements are not offered here and are a breach of the Code of Conduct for either side.
What can I actually book someone for?
Everyday activities where company helps: a film, a meal, a coffee, a shopping trip, support at a hospital or government appointment, a conference or work event, a city walk. The live list is on the Services page, and each service carries its own rate band and duration rules.
How is the price worked out?
The service sets a rate band; a Partner sets their rate inside it. Your quote multiplies that rate by the hours you book, adds the platform fee and tax, and then freezes. The frozen quote is what you pay.
Do I get to choose the Partner?
Yes. There is no algorithmic matching. You filter by service, area and availability, read the profiles, and pick.
What happens if my request is declined?
You have already paid by then - a request only reaches a Partner once the payment has gone through - so a decline is a refund, not a charge that never happened. The full amount is credited to your Partner4Me wallet balance, and you can spend it on your next booking. It cannot be withdrawn; the Refund Policy says what that means.
Money
Are payments live?
Not yet. Payments currently run through a sandbox gateway while the live integration is completed, and every screen that shows a payment says so.
How do refunds work?
Refunds are credited to your Partner4Me wallet, not reversed to your card. You can spend that credit on your next booking at checkout, but it cannot be withdrawn. The amounts, the deadlines and what the wallet can and cannot do are set out on the Refund Policy page.
Safety
Are Partners background checked?
No, and we will not say otherwise. Partners upload identity documents, and the Partner4Me operations team reviews them internally before the profile becomes discoverable. That is an internal document review - it is not government identity verification and it is not a criminal record check.
What does the SOS button do?
It raises a high-priority safety incident with the Partner4Me operations team, with your booking attached, so a human starts working on it. It does not contact the police or emergency services. If you are in danger, call the emergency services first, then raise the incident.
Can I share personal contact details?
Please do not. Chat inside the booking is the supported channel, and it is what our operations team can see if something goes wrong. Partners are never required to share a personal number, email or home address, and no address of theirs is shown anywhere on this site.
Accounts
Can I be both a Client and a Partner?
Yes. The roles are separate grants on one account, and you switch between them in the app.
How do I delete my account?
Ask from the Contact page. Bookings, ledger entries and audit records that we are required to keep are retained; your profile stops being discoverable immediately.